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Please open the link 
<p><a href="https://sos.splashtop.com/en/sos-download">
https://sos.splashtop.com/en/sos-download</a></p>
Download and run the program from the link. It will show you a 9-digit session code.<br> 
Call or text me the session code then I can connect to your device. 
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